Website Access Help
If you receive the message "This page can't be displayed" while trying to access our Online Banking website, your browser may be trying to open an old address.
The correct address is https://web13.secureinternetbank.com/pbi_pbi1151/login/064202844. You should update or remove any saved Favorites/Bookmarks pointing to the old addresss. Try clicking on the correct address here to see if you can access Online Banking.
If you're still experiencing problems, try clearing your browser's cache using the following procedures.
For Microsoft Edge
On your browser bar, click on the More button.
Click on [Settings].
Click on [Choose what to clear].
Make sure the top four buttons, at least, are checked and click on [Clear].
Close and reopen Microsoft Edge and try accessing our Online Banking website again.
For Internet Explorer
While in Internet Explorer, press the [Alt] key. A menu should appear. Click on Tools and 'Internet options'.
On the General tab, click on [Delete...].
Click on the box next to 'Preserve Favorites website data' so it's unchecked as below. Make sure the next three boxes, at least, are checked. Click on [Delete].
Wait for the following message to display.
Click on [OK].
Finally, close and reopen Internet Explorer and try accessing our Online Banking website again.
For Google Chrome
On your browser bar, click on the More button and then on 'More Tools' and 'Clear browsing data...'.
Make sure the top four boxes, at least, are checked. Also, for the 'Obliterate the following items from' line, select 'the beginning of time' and click on [Clear browsing data].
Close and reopen Chrome and try accessing our Online Banking website again.
For Mozilla Firefox
On your browser bar, click on the Menu button and then on [Options].
Click on 'Advanced' on the left-hand side. Then click the 'Network' tab and [Clear Now].
Close and reopen Firefox and try accessing our Online Banking website again.