Farmers State Bank continues to recognize and respect your personal privacy. Confidentiality is a key part of providing quality financial services. Our organization continues its commitment to uphold high standards of privacy for your protection and benefit. Whether you are an existing customer or are considering a relationship with us, we want you to know how we collect, use and retain information about you and your business relationship with us. Our privacy program is summarized below.

Recognition Of Customer Privacy Expectations: Our corporate family respects that our customers expect and deserve privacy. Information that has been entrusted to us will be held in the strictest confidence. We maintain high standards to ensure that the information is used only for appropriate business reasons in accordance with applicable laws and regulations.

Collection, Use and Retention of Customer Information: We collect, use and retain customer information from a variety of sources for the purpose of administering our business or to provide products, services, or other opportunities for our customers. Customer information is obtained directly from the customer, is collected when recording customer activity and related transactions, or is requested with your permission from outside sources (such as employment verifications, credit reports, etc.). This information is used to evaluate and manage our risks; to protect and administer your accounts, records and funds; to comply with applicable laws and regulations; to develop and enhance our portfolio of products and services and other valid business purposes.

Information Accuracy: Farmers State Bank continually strives to maintain complete and accurate information about you and your accounts. If you ever believe that our information is inaccurate or incomplete, please notify us immediately. We will review your concerns and correct any inaccuracies. Under the Fair Credit Reporting Act, you have the right to notify us if you believe we have reported inaccurate information about your account to any Consumer Reporting Agency. Please submit your request for correction in writing and include your full name, current address, social security number, telephone number, and the information you believe is inaccurate. Please inform us of the reason you believe the information is incorrect and we will research and correct the information appropriately. Send your notice to:

Farmers State Bank
Attn: Compliance Officer
P.O. Box 9, 100 W. Main St.
Mountain City, TN  37683
E-Mail: CustomerService@FSBankMCTN.com

Employee Access to Customer Information: Farmers State Bank maintains security levels and related procedures to assist in the prevention of unauthorized access to confidential information within our organization. Secured access levels are delegated upon a "need to know" basis commensurate with each employee's responsibilities. Our employees are instructed in the importance of confidentiality and are provided with written code of conduct guidelines. Appropriate disciplinary action will be taken to enforce our privacy standards.

Maintaining Customer Privacy with Third Party Business Partners: It is necessary upon occasion to provide personally identifiable information about our customers to a party outside of our organization. These relationships are maintained solely to perform services on our behalf including, but not limited to, electronic data processing services, or other services required to support our products and services. These business partners agree to safeguard our confidential customer information and they must abide by applicable law.

Internet and Electronic Privacy: With the rapid expansion of technology capability in our industry and in our institution, Farmers State Bank is committed to maintaining and expanding effective systems to facilitate the convenient delivery of services, regardless of the method of delivery. We value our customers and recognize the importance of your trust and confidence in us. Information gathered via the internet or other electronic means will be used only for appropriate purposes such as evaluation of our web pages' effectiveness, designing new products or services for the benefit of our customers or estimating system capacity needed to conveniently service our customers. Occasionally, we will link our website to other internet sites as a convenience to you, the customer. Farmers State Bank will only link to sites that uphold our corporate standards and image. However, we are not responsible for the content of those sites, nor their policies for the collection of customer information. There are instances where you may elect to provide us with personal information. If you fill out one of our feedback or request forms or send us E-mail, you are transmitting the information that appears to you in the form or the message. This will typically include information like your name, mailing address, E-mail address, the kind of request you are making, and any other information necessary to fulfill your request. You never transfer personally identifying information that you do not enter yourself. This is always your option; this information is used internally only for the purpose of fulfilling the request or for contacting you directly and is not given or sold to any other organization.

Restricted Disclosure of Information: Responsible use of information benefits our customers by protecting your privacy and by enabling us to offer you improved products and services based on your needs. It is our policy to prohibit the sale of customer information to parties outside our corporate family. Farmers State Bank does not reveal specific information about your accounts or other personally identifiable data to external parties unless:

1. You request disclosure of the information.
2. The information is necessary to complete a transaction or perform a service at your request.
3. The information is provided to a reputable credit bureau or similar information reporting agency; or
4. The disclosure is otherwise lawfully permitted or required.