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We may be calling you.
To protect your account, we monitor
your ATM and debit card transactions for potentially fraudulent activity
which may include a sudden change in locale (such as when a U.S.-issued card
is used unexpectedly overseas), a sudden string of costly purchases, or any
pattern associated with new fraud trends around the world.
If we suspect fraudulent ATM or debit
card use, we’ll be calling you to validate the legitimacy of your
transactions. Your participation in responding to our call is critical to
prevent potential risk and avoid restrictions we may place on the use of
your card.
Our automated
call will ask you to verify recent transaction activity on your card
You’ll be able to respond via your touchtone keypad
You’ll
also be provided a toll-free number to call should you have additional
questions
Our goal, quite simply, is to minimize
your exposure to risk and the impact of any fraud. To ensure we can continue
to reach you whenever potential fraud is detected, please keep us informed
of your correct phone number and address at all times.
Protect yourself
In the meantime, please be diligent in
monitoring transaction activity on your account and contact us immediately
if you identify any fraudulent transactions. Here are some additional tips
on protecting yourself from debit card fraud.
1. Unless absolutely required for a
legitimate business purpose, avoid giving out your:
Address and ZIP
code
Phone number
Date of birth
Social Security
number
Card or account
number
Card expiration
date
Your PIN is private;
never give it out.
2. In stores and at ATMs, always cover
your card and PIN, and watch for:
Cell phone
cameras, mirrors, or other tools used to view cards and PINs
People watching
your transactions
Cashiers taking
your card out of sight; take it to the register yourself
Any unusual
activity at ATMs; if you feel uncomfortable, go to another ATM
3. Online, you should never respond to unsolicited emails that:
Ask you to
verify your card or account number; such emails are not sent by legitimate
businesses
Link to
websites; such sites can look legitimate but may collect data or put spyware
on your computer
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